&lt;p&gt;At SeekOut, onboarding is a critical moment in a customer&#39;s journey—and we&#39;re looking for an experienced Senior Implementation Consultant to own and optimize that first experience. This role is responsible for ensuring a smooth, high-quality onboarding process for new Commercial and SMB customers in the U.S. market.&amp;nbsp;&lt;br&gt;&amp;nbsp;&lt;br&gt;You will partner closely with Customer Success Managers, Account Executives, Solutions Consultants, and end users to guide customers from sales handoff through go-live. You’ll work in a high-touch, fast-paced environment where coordination, empathy, product know-how, and proactive communicatio&lt;/p&gt;
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&lt;div class=&quot;textLayer&quot; data-main-rotation=&quot;0&quot;&gt;&lt;span&gt;Role Overview&lt;/span&gt;&lt;br&gt;&lt;span&gt;The Senior Business Analyst will enable SeekOut’s Customer Success Managers (CSMs) to&lt;/span&gt;&lt;br&gt;&lt;span&gt;deliver measurable value to customers through analytics, insights, and ROI storytelling. This&lt;/span&gt;&lt;br&gt;&lt;span&gt;role bridges product data, business impact, and customer&lt;/span&gt;&lt;span&gt;-&lt;/span&gt;&lt;span&gt;facing narratives&lt;/span&gt;&lt;span&gt;—&lt;/span&gt;&lt;span&gt;multiplying&lt;/span&gt;&lt;br&gt;&lt;span&gt;the effectiveness of the CS team in driving adoption, renewals, and expansion.&lt;br&gt;&lt;/span&gt;&lt;br&gt;&lt;span&gt;Core Responsibilities&lt;/span&gt;&lt;br&gt;&lt;span&gt;&lt;br&gt;&lt;/span&gt;&lt;strong&gt;&lt;span&gt;Analytics &amp;amp; Insights&lt;/span&gt;&lt;/strong&gt;&lt;br&gt;&lt;span&gt;• &lt;/span&gt;&lt;span&gt;Build dashboards, usage reports, and adoption scorecards for CSMs.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Automate recurring reporting for customer business reviews (QBRs/EBRs).&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Provide predictive insights into churn risk and expansion opportunities.&lt;/span&gt;&lt;br&gt;&lt;span&gt;&lt;br&gt;&lt;strong&gt;Customer Business Reviews&lt;/strong&gt;&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Create standardized, insight&lt;/span&gt;&lt;span&gt;-&lt;/span&gt;&lt;span&gt;rich review decks highlighting adoption and ROI.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Equip CSMs with customer&lt;/span&gt;&lt;span&gt;-&lt;/span&gt;&lt;span&gt;ready “insight packs” for executive discussions.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Translate data into outcomes that resonate with customer priorities.&lt;/span&gt;&lt;br&gt;&lt;span&gt;&lt;br&gt;&lt;/span&gt;&lt;strong&gt;&lt;span&gt;ROI &amp;amp; Value Modeling&lt;/span&gt;&lt;/strong&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Develop ROI calculators and industry benchmarks to prove value.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Quantify business impact (time&lt;/span&gt;&lt;span&gt;-&lt;/span&gt;&lt;span&gt;to&lt;/span&gt;&lt;span&gt;-&lt;/span&gt;&lt;span&gt;hire, recruiter efficiency, quality of hire).&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Support expansion and renewal conversations with financial impact data.&lt;/span&gt;&lt;br&gt;&lt;span&gt;&lt;br&gt;&lt;/span&gt;&lt;strong&gt;&lt;span&gt;Strategic Initiatives&lt;/span&gt;&lt;/strong&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Build executive dashboards for GRR/NRR, adoption, and health scoring.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Support SeekOut’s Exec Sponsorship Program with customer&lt;/span&gt;&lt;span&gt;-&lt;/span&gt;&lt;span&gt;ready metrics.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Run analyses and experiments to uncover drivers of adoption and retention.&lt;/span&gt;&lt;br&gt;&lt;span&gt;&lt;br&gt;&lt;/span&gt;&lt;strong&gt;&lt;span&gt;Cross&lt;/span&gt;&lt;span&gt;-&lt;/span&gt;&lt;span&gt;Functional Partnerships&lt;/span&gt;&lt;/strong&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Provide adoption insights to Product and Engineering for roadmap decisions.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Supply Sales and Renewal teams with data to strengthen commercial discussions.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Support Marketing with case studies and adoption benchmarks.&lt;br&gt;&lt;/span&gt;&lt;br&gt;&lt;strong&gt;&lt;span&gt;Qualifications&lt;/span&gt;&lt;/strong&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;5&lt;/span&gt;&lt;span&gt;–&lt;/span&gt;&lt;span&gt;7 years in Business/Data/Strategy Analysis, ideally in SaaS.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Proficiency in SQL, Tableau/Power BI, Salesforce, Gainsight (or similar).&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Strong ability to convert data into business narratives and ROI models.&lt;br&gt;&lt;/span&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Experience building C&lt;/span&gt;&lt;span&gt;-&lt;/span&gt;&lt;span&gt;level ready materials and dashboards.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Excellent communication and stakeholder management skills.&lt;br&gt;&lt;/span&gt;&lt;br&gt;&lt;strong&gt;&lt;span&gt;Impact of the Role&lt;/span&gt;&lt;/strong&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;CSMs enter every meeting prepared with data&lt;/span&gt;&lt;span&gt;-&lt;/span&gt;&lt;span&gt;driven insights.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Customers clearly see and quantify the ROI of SeekOut.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Renewal and expansion discussions are anchored in value, not discounts.&lt;/span&gt;&lt;br&gt;&lt;span&gt;•&lt;/span&gt; &lt;span&gt;Leadership gains visibility into adoption, risk, and growth opportunities&lt;/span&gt;&lt;/div&gt;
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&lt;p class=&quot;xmsonormal&quot;&gt;&amp;nbsp;&lt;/p&gt;

Customer Success

Bangalore, Karnataka, India

Bengaluru, Karnataka, India

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Senior Business Analyst – Customer Success